Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only | Hotel in Bacalar

| 9.8 (195 Reviews) |  1 Bathroom
Chetumal Hotel | Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

Hotel in Chetumal, Bacalar

2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, spa services, and concierge services.
Housekeeping is available on request.
Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.


2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Balcony/Terrace
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Internet
Kitchen

Facility Overview

Bathrooms
  • Toilet paper
  • Towels
  • Shampoo
  • Hair dryer
  • Private bathroom
  • Shower
  • Free toiletries
  • Soap
Bedroom
  • Bed sheets
  • Premium bedding
  • Air conditioning
  • Tempur-Pedic bed
  • Slippers
  • Laptop-compatible safe
Breakfast
  • Continental breakfast available for a fee daily 7:30 AM–11:30 AM: USD 10.00-50.00 per person
  • 1 bar
  • 1 restaurant
  • Room service available
  • Coffee/tea maker
  • Minibar
  • Espresso maker
  • Champagne service
Parking
  • Free uncovered self parking on site
Accessibility
  • Tile flooring in room
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in public areas
  • This property does not have elevators
  • Front entrance ramp
  • Well-lit path to entrance
Activities
  • Ecotours
  • Paddleboards on site
  • Private picnics
  • Kayaking
  • 2 outdoor pools
  • Full-service spa
Entertainment
  • Satellite channels
  • 32-inch Smart TV
General
  • Meeting rooms
  • Spanish
  • English
  • Romance packages available
  • Couples dining
  • Smoke-free property
Guest Services
  • 2 outdoor pools
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Multilingual staff
  • 24-hour front desk
  • Concierge services
  • Hair salon
  • Housekeeping (on request)
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Outdoors
  • Terrace
  • Nature reserve
  • Garden
Spa
  • Spa open daily
  • Massage - Swedish
  • Steam room
  • Sauna
  • Massage - deep-tissue

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 16
Check-out
Check-out before noon
Child Policy
Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome.
Payment Policy
Fee for continental breakfast: approximately usd 10.00 to 50.00 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Giovanni
Nov 30, 2025 10:43:45 AM
Review Score:   10
Summary: I did three different resorts at three different cities. Bacalar Playa Del Carmen and Cancun. My favorite resort was Cristalino by far. The front desk were so nice very kind great service and always smiling. The food was cultural and very delicious. The view you get while eating at the restaurant on site is the best! The pool was warm so when it was chilly it was great. The lagoon view from my room was great. The house keepers were great! They left my room spotless every time. The transportation was easy they order you a taxi, with in 5 to 10 minutes he was outside. The room service was fast and easy, your food was in your room with in 20 to 25 minutes. Close to the city but far enough for it to be peaceful and quite. I recommend this place 5 out of 5.
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Double Partial Lagoon View
Room Size: 484 square feet m2
2 Double Beds
Deluxe Double Partial Lagoon View

General

Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Square meters - 45, Bed count minimum 2, Bed count maximum 2
Deluxe King Size Front Lagoon View
Room Size: 484 square feet m2
1 King Bed
Deluxe King Size Front Lagoon View

General

No rollaway/extra beds, Lagoon view, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1
Deluxe King Size Partial Lagoon View
Room Size: 484 square feet m2
1 King Bed
Deluxe King Size Partial Lagoon View

General

Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1
Junior Suite Partial Lagoon View
Room Size: 484 square feet m2
1 King Bed
Junior Suite Partial Lagoon View

General

Number of living rooms 0, Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1

FAQ's

Is this Chetumal hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Chetumal hotel have a swimming pool?

Yes, this Chetumal hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chetumal hotel?

Best-rates for the Chetumal hotel starts from $276 per night with includes Pool, Security/Safety, Bedding/Linens, Wellness Facilities, Internet, Air Conditioner, Parking, Spa, Restaurant, Bar, Breakfast, Kitchen, Balcony/Terrace, Business Services, Sports/Activities, Toiletries, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Chetumal hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chetumal hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chetumal hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chetumal hotel?

Based on the information reported by the owner or manager, the Chetumal hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chetumal hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD276
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